Keep IT
simple.

SERVICES

The right help. A clear price.

I can help troubleshoot technology issues and repair computers at reasonable rates. No issue is too small.

For ongoing computer care, Remote Monitoring and Management plans offer different levels of monitoring, security and maintenance. Managed IT also includes service and support for your computers, with me acting as your IT department. With the other plans, consider a Prepaid Service deposit for troubleshooting, repairs and other support needs.

I can often help remotely using my Remote Support Connection or through your cloud service’s administration panel. I can also arrange on-site visits, equipment pickup, delivery and setup, often at no additional charge. I always do my best to prioritize ongoing projects, urgent support and new inquiries.

Click or tap a service to see the full details.

Standard Services

• Hourly Rate$200Help with technology issues, billed by the hour.

  A one-hour minimum charge typically applies.
• After-Hours Hourly Rate$290Support outside regular business hours, subject to availability.

  This service is subject to availability.
• Remote System Support$100 per 30 minutesTroubleshooting and repairs without an on-site visit.

  This service allows for troubleshooting and repairing many issues remotely. A dependable internet connection is required. Microsoft Windows and Apple macOS systems are supported.
• Prepaid Service$500 minimum depositA deposit towards support, with discounted rates and priority service.

  Pair this deposit with entry-level managed services (RMM). This option offers discounted hourly rates, smaller billing increments, faster responses and priority service. Your deposit can be used towards any service that I offer. Flat rates are applied to standard services.
• Operating System Clean-up$200Help make your computer cleaner, safer and faster.

  This service includes detection and removal of malware, installation of recommended security tools, performance and privacy improvements, and installation of available operating system security updates.
• Operating System Installation (Includes Data Backup)$300A fresh operating system installation, with your files backed up.

  This service includes installation of your operating system and available updates. In addition, I install recommended security tools and productivity applications, and make performance and privacy modifications as necessary. Your backed-up files are checked for known malware and restored to your newly installed operating system. Additional charges may apply for larger backup needs or if data recovery is required.
• Data Recovery From Any Media$250 minimumRecovery options for files on damaged or inaccessible storage.

  Please contact me to discuss recovery options and pricing.
• Computer-Related Hardware DisposalHelp with disposing of unwanted computer hardware.

  Please contact me to discuss disposal options and pricing.

Managed Services

Local management, support and invoicing for the core services you depend on every day. I help keep your technology running, your computers secure and your files protected. Services include cloud data storage, remote desktop access and data backups.

• Secure Cloud Sync & Share$22 per user, per month (10 TB storage)Private cloud storage with file syncing, sharing and version history.

  A fully encrypted and private cloud storage service with automatic syncing, historical and backup versions. This service is hosted in Canadian data centres. Apps are available for Microsoft Windows, Apple macOS, Apple iOS and Google Android. Sync is SOC 2 Type 2 audited and GDPR compliant.
• Remote Desktop Access$16 per user, per monthSecure access to your computers from another device.

  Reliable and secure access to both Microsoft Windows and macOS systems. Access from Microsoft Windows, Apple macOS, Apple iOS and Google Android on both mobile and desktop devices. Splashtop is ISO/IEC 27001 certified, SOC 2 Type 2 audited and GDPR compliant.
• Local & Remote BackupStarting at $75 per monthManaged setup, maintenance and recovery of your backups.

  This managed service covers the setup, maintenance and recovery of local and remote backups. Please contact me to discuss your needs.

Remote Monitoring and Management (RMM) Services

• Managed Remote Monitor & Report$5 per desktop, per monthUnderstand computer activity and receive recommendations.

  This is a good place to start to understand activity on your computers. I can report findings and make recommendations.
• Managed Security Suite$10 per desktop, per monthMonitoring and reporting for your computer security software.

  This is a step towards securing your computers. It includes monitoring and reporting of a premium anti-malware suite, along with reporting from Managed Remote Monitor & Report.
• Managed Desktop$20 per desktop, per monthManaged updates, anti-malware and routine maintenance.

  This is a further step towards securing your computers. It includes monitoring, reporting, managed anti-malware, managed operating system and application updates, and automated routine system maintenance.
• Managed IT$70 per desktop, server or network device, per monthYour IT department, with ongoing management and support.

  I act as your IT department, IT manager and systems administrator. I will provide reporting, management, support and service. I learn about your needs and manage your servers, desktops, laptops and network equipment covered by your service agreement. I will also coordinate with your other IT providers so your systems work together. Included services are Managed Desktop, secure Remote Desktop Access and Managed Local & Remote Backup.

Managed Microsoft 365

• Business Basic$15 per user, per monthMicrosoft 365 web and mobile apps, email and collaboration.

  Cloud apps and collaboration. Web and mobile versions of Word, Excel, Outlook and PowerPoint. Teams, Exchange, SharePoint and OneDrive.
• Business Standard$25 per user, per monthMicrosoft 365 desktop apps, email and collaboration.

  Desktop apps and collaboration. Web, mobile and desktop versions of Word, Excel, Outlook and PowerPoint. Teams, Exchange, SharePoint and OneDrive.
• Business Premium$35 per user, per monthMicrosoft 365 apps and collaboration with advanced cybersecurity.

  Desktop apps and collaboration with advanced cybersecurity. Web, mobile and desktop versions of Word, Excel, Outlook and PowerPoint. Teams, Exchange, SharePoint and OneDrive.

If you cannot find a service that suits your needs, please contact me. I would like to help or direct you to a partner who can.

*Prices are in Canadian dollars and are only a guide. Prices do not include any applicable discounts or taxes. Additional travel charges may apply. Additional charges or hardware purchases may be required to complete your solution.